Trony, known as Trony Pomezia, is an electronics store that offers a wide range of products and services to its customers. With a focus on providing exceptional customer service, Trony aims to ensure that each customer's needs and preferences are met. One satisfied customer had the pleasure of being served by Alessandro, an employee in the telephone department. Alessandro proved to be highly competent and attentive, taking the time to understand the customer's requirements and recommending suitable options. This level of personalized assistance allowed the customer to make an informed purchase decision. Additionally, Trony's commitment to customer satisfaction is evident in a recent incident involving the installation of a built-in dishwasher. Although a damage occurred during installation, the store promptly addressed the issue and assured the customer that the responsible party would reimburse the damage. This level of responsiveness and willingness to resolve any issues is a testament to Trony's dedication to providing excellent service.
Reviews
Ok
I was served by Alessandro, in the telephone department.
Competent and ready to welcome me in the best way, he first listened to my requests and immediately understood the average use I make of my phone. He offered me various options, both in terms of brand and price, allowing me to make an informed purchase; compared to the many offers on the market.
Finally a kind, smiling and prepared employee!!
In the telephone department last night I purchased a mobile phone thanks to the meeting with Miss Eleonora. I was just asking for info and the kindness and professionalism were at a high level. He answered many of my questions (I'm not very familiar with the topic) and transferred the data from the old to the new, avoiding major headaches. Thanks again Eleonora
We purchased a dryer and the girl who looked after us, Pasqua, was very kind, polite and very knowledgeable. He advised us from purchase to installation. A thousand thanks
We purchased a built-in dishwasher, paying the cost of installation. They came to install the dishwasher and caused damage to the dishwasher cover door. The fitter named Carmine, having seen the damage, told us that he would personally reimburse the damage. After a few days, we went to the TRONY store talking to the managers who called the fitter Carmine who reported that he would reimburse the damage. Now I come to discover that Carmine no longer works in the DELTA GROUP company and therefore no one now takes responsibility for paying me for the damage caused. I hope that TRONY assumes its responsibilities. Regarding what has been written, I am pleased to inform you that the damage will be paid by the company that installed the dishwasher, understanding the situation. I thank all the TRONY staff, especially PASQUA and the director ALESSIO who helped me they helped in solving the problem.
Excellent store, well stocked and welcoming. Special praise and thanks to Pasqua, a professional of rare availability and preparation, who with patience and enthusiasm followed our needs and helped us find what was best for us. Thanks Easter!
This morning I went to buy an oven from a grumpy shop assistant who wasn't very inclined towards kindness. She made me so nervous that I didn't want to do anything more, that is, buy guarantees on the product and delivery from them, regardless of the fact that last night they told me €39 and this morning €39 for transport and €29 to assemble them and who doesn't have the option? However, I don't think I will supply myself with fa trony anymore and in any case with the public it is important
Congratulations to all the staff for their kindness and professionalism, in particular I would like to thank Mrs. Pasqua in charge of the large household appliances department for her patience and advice given during my purchases
Ok
I was served by Alessandro, in the telephone department.
Competent and ready to welcome me in the best way, he first listened to my requests and immediately understood the average use I make of my phone. He offered me various options, both in terms of brand and price, allowing me to make an informed purchase; compared to the many offers on the market.
Finally a kind, smiling and prepared employee!!
Location
via Pontina 27,800, c/o parco, 51, 00071 Pomezia RM, Italy
Hours
-
Updating...
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